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Policies and documents

Policies and documents


Customer service standards

Our customer service standards are the standards we aim to achieve in all of our communications with you.  The full document is avaliable on request.

Customer service standards summary [pdf] 71KB


Customer feedback policy

Our customer feedback policy sets out how we will respond to feedback we receive about our services including complaints or expressions of disatisfaction.  The full policy is avaliable on request and there is additional information on Your feedback.

Customer feedback policy summary [pdf] 73KB


Social media policy

We are keen to use social media to communicate with all our customers, including residents.  Our policy sets out how we will use social media and includes our moderation and acceptable content policy.

Social media policy summary [pdf] 76KB



f_logo.jpg  Find us on Facebook:  Elim Housing Association


twitter-bird-white-on-blue.png  Find us on Twitter:  @ElimHousing

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Phone showing Elim's twitter feed

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