Following feedback from residents which suggested our communal cleaning and gardening services were not as good as they could be, we asked residents to tell us what was most important to them and then looked at ways we could improve the service. This led us to enter into a contract with Centigen FM to carry out this work in our general needs schemes with communal areas.
As part of our ongoing commitment to delivering the right service for the right price we have been monitoring the contract closely. This has included regular review meetings with Centigen, a 6 month review with the Resident Forum and a recent postal survey sent to all those receiving a service from Centigen.
We are really pleased to be able to say that the survey results show significantly improved satisfaction levels. The number of residents reporting that they are satisfied with the cleaning service has increased from 64% to 78%. The number reporting satisfaction with the grounds maintenance service has jumped from 26% to 76%.
We will be continuing to monitor the contract and level of service provided and so if you have any further feedback please speak to your Housing Officer.
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