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News Archive

Elim news archive

 

Welcome to the Elim News Archive. This page displays all past news articles in chronological order that have appeared on the Elim Housing Association home page. 

You can navigate to older articles by either scrolling down this page or by making use of the archive function on the right hand side. 

 

 

Elim news archive — articles for May 2015

Elim’s Tenant Portal – your thoughts!

On the 24th February 2015 Elim launched the online Tenant Portal, a private part of the Elim website that can only be viewed by Elim residents.

The Tenant Portal includes a discussion board where residents and staff can create a discussion, share thoughts and ideas, and provide feedback on Elim matters.

Although we have sent out a number of invitation emails, a feedback survey and advertised the portal on our website since February, only a very small number of our tenants have registered to access this new feature.

We would like to find out why this has happened?

  • Is the portal too difficult to use?

  • Is the sign-up process too complicated?

  • Do you think that there isn’t any need for a private tenant area on the website?

  • Would you rather spend your time on other sites that the Elim Housing website?

Please let us know your thoughts so that we can shape our services to meet your needs – and so that we do not pursue initiatives that our tenants are unlikely to use.

Please email your feedback to: communications@elimhousing.co.uk

Alternatively, you are very welcome to register to use the Tenant Portal and feedback to us using the online discussion board. You can do so by following this link: http://www.elimhousing.co.uk/register-tenant-portal

You are also welcome to provide us with feedback over the phone. Please contact us on 01454 411 172 and ask to speak to Rosalyn or Rachel. 

Read Elim’s Tenant Portal – your thoughts!…

Resident satisfaction increase

All residents were asked to complete a resident satisfaction survey in February and March of this year.  The survey was designed to help us understand what is important to you and to identify key areas for improvement. 

We are really pleased to be able to say that there has been a small increase in overall satisfaction since the last survey in 2012:  82% of residents  expressed a positive (rather than negative or neutral) view about services overall.

The results also showed some other good results including:

  • 78% of residents said they are satisfied that their rent provides value for money.

  • 80% of residents expressed a positive view about the quality of their home

  •  77% of respondents expressed a positive view about the repairs and maintenance service.

Read the full Resident satisfaction survey summary (2015) [pdf] 201KB.

There were also some areas which you think we can do better.  We will be looking at all of these results , the positives and opportunities for development, in more detail and using them to help inform the way we work in future. 

Thank you to everyone who took the time to complete a survey whether it be by post or online.  All residents who completed the survey have been entered into a draw to win one of three prizes of £50.  The lucky winners were Eileen and Lesley from Gloucester, and Sarah from Bristol.

Don’t forget we are always happy to receive your feedback – whether it is a comment, complaint or compliment – and we use this to make changes to the way we work.  You can see some examples of changes we have made as a direct result of your feedback on our You said, we did page.

Read Resident satisfaction increase…

Pay your housing rent by Direct Debit and you could win £1,000 in shopping vouchers!

Ever wondered what you would do with £1,000? Well, 2015 could be the year you find out as we are joining a national campaign run by Bacs, the not-for-profit organisation behind Direct Debit in the UK.

The housing rents initiative encourages people to switch to the ease and convenience of Direct Debit, with a fantastic prize of £1,000 in Love2shop vouchers up-for-grabs.

To be in with a chance of winning you simply have to be a new, or existing, Direct Debit payer - it really is that easy!

Direct Debit is a simple and convenient way to pay regular outgoings, such as your housing rent, with payments taken automatically so you don’t have to worry about falling behind with your bills. Once set-up you can relax, safe in the knowledge that you won’t forget those important payments.

No queues, no filling out forms each month, simply set the Direct Debit up and that’s it, your housing rent will be collected each month – just think of the time you’ll save. And, thanks to the Direct Debit Guarantee, you are protected in the unlikely event of an error being made with a payment.

To be in with a chance of winning this fantastic prize, switch to paying your housing rent by Direct Debit before 31st July 2015. 

If you want to sign up, speak to your Housing Officer who will be able to set a Direct Debit up with you over the phone.

Read Pay your housing rent by Direct Debit and you could win £1,000 in shopping vouchers!…

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