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News Archive

Elim news archive


Welcome to the Elim News Archive. This page displays all past news articles in chronological order that have appeared on the Elim Housing Association home page. 

You can navigate to older articles by either scrolling down this page or by making use of the archive function on the right hand side. 



Elim news archive — articles for 2012

Autumn Homelife

The autumn issue of Homelife has been mailed out to all our of general needs residents and is now avaliable online on our Newsletters and publications page.

Included in the centre of this issue is the annual Residents Report which gives you information about our performance between April 2011 and March 2012.

This issue also has lots of useful information including how the changes to welfare benefits might affect you and opportunites for you to get involved in what we do.

If you have any feedback on either document please Contact us.




Read Autumn Homelife…

Improving your support service

December 2012

In September and October 2012 we asked all residents in our support service projects to complete a questionnaire to enable us to gather their views on the services we provide.

We are pleased to report that 89% of residents completed and returned a questionnaire for us to evaluate.  We were also pleased that the results showed that the satisfaction rate for many of the questions asked was 80% or over.  For those areas where satisfaction was less than 80% we have created an action plan to help us improve in these areas.

All residents of our support service projects will receive a copy of this report and it is now also available online on our Newsletters and publications page.

If you have any queries about the report or the action plan please Contact us




Read Improving your support service…

Bringing an empty property back into use

November 2012

This three bedroom property in Gloucester, which was empty for more than 10 years has now been refurbished. The works included a complete re-wire, new plumbing, windows, doors and a landscaped garden. Solar panels have been installed to provide hot water.

Following completion of the works, at the end of September 2012, an opening event was held. Colin Organ, the Cabinet Member for Housing, Health and Leisure, attended the open event and said he is delighted the property has been brought back into use to provide a home for a family in need.

“We are pleased to be working with Elim Housing once again on the delivery of new homes, and refurbishment of existing homes to support the Council’s housing plans and priorities.”

The property is now let providing good quality family accommodation, including lounge, dining room, kitchen, bathroom and three bedrooms.




Read Bringing an empty property back into use…

Resident satisfaction survey results

November 2012

We now have the results of the satisfaction survey we carried out recently and it shows that overall satisfaction is increasing with a current satisfaction rate of 80%. Our target is to increase this to 88% by 2017.

The report also shows how satisfied residents are about particular services or issues and you can find a summary of the results on our Newsletters and publications page.

We are using these results to create an action plan which sets out what we need to do to improve engagement with customers and improve any services which are not as good as they should be.




Read Resident satisfaction survey results…

Taylor House residents in football tournament

Football team

July 2012

On 20th June, staff and residents from Taylor House in Gloucester took part in a six-a-side football tournament with 11 other local housing providers and agencies in support of National Supported Housing Month. Although Taylor House did not make it to the final they did finish with a respectable record of winning two and drawing one from five games. The day was very enjoyable and gave a chance to meet residents and staff from other local organisations. The Mayor Of Gloucester David Brown presented trophies to the winning team.




Read Taylor House residents in football tournament…

Resident receives award for bravery

Barnwood resident award for bravery

July 2012

The Heart of Gloucestershire Community Awards recognise community heroes who help others.  Mr Stephen Load, an Elim resident from Gloucester, recently received the Brave Heart Hero award for his bravery in helping a neighbour escape a fire in her property in Manor Gardens Gloucester.

Mr Load dragged his neighbour from her home after hearing her shouts for help.

Mr Load explains “I opened my front door to see thick black smoke coming out from her door.  I tried to open it but couldn’t as it was locked.”  After several unsuccessful attempts to get into his neighbours property, and seeing that the front room was ablaze, Mr Load smashed the glass in the front door to enter the property: “All I could see were flames shooting across the front room and choking black smoke everywhere.  She was on the floor so I had to drag her out of the flat.”

Mr Load showed exceptional bravery in his actions and we would like to congratulate him on his award.

We are pleased to report that no resident was seriously injured and that Elim staff on site reacted quickly, going above the call of duty, to reassure residents and ensure their safety.  We are working with the insurers to get the properties repaired as quickly as possible and those residents affected have been found alternative accommodation.

Whilst we commend Mr Load for his actions on this occasion, residents should not risk their own safety to go into a burning building.  Instead call the Fire Brigade on 999 and wait for them to arrive.

There are some simple steps you can take to keep you, your family and home safe.  You can find more information on our fire safety page.  This page also has contacts for your local Fire Service who will be able to give you further support and advice.




Read Resident receives award for bravery…

Gloucester Civic Awards 2012

Musket street scene

July 2012

The new development at Musket Close and Culverin Close in Gloucester has received a Commendation in Best Housing Scheme category at Gloucester Civic Awards 2012. The development is a mix of two, three and four bedroom family homes.

The judging panel described the scheme as “A very attractive and thoughtfully designed small housing development.  It is well intentioned and a good investment of new affordable homes for the community.”




Read Gloucester Civic Awards 2012…

London Properties

London Schemes

June 2012

On 26th March 2012 our two London schemes, Brewster House and Plowright House were transferred to Family Mosaic.

We wish all the residents well for the future with their new landlord.




Read London Properties…

Musket and Culverin opening

June 2012

On Friday 13 January 2012 we held a successful Open Day, attended by over 60 people.  David Orr, Chief Executive of the National Housing Federation, and Gloucester MP Richard Graham officially opened the 13 affordable homes in Musket Close and Culverin Close.”

The development is a mix of two, three and four bedroom family homes that have been built to Lifetime Homes Standards, Code for Sustainable Homes Level 3 and have also achieved Secured by Design accreditation.

Each home has solar panels to provide hot water, thermostatic showers, dual flush toilets, low energy lighting and low flow taps. They also have ample storage, with fitted wardrobes provided to each bedroom, home office space, turfed garden with lockable shed, cycle storage and recycling store.




Read Musket and Culverin opening…

Resident satisfaction


June 2012

We want to know what you think about us, where we perform well and what we could do to improve.

This is why we have asked an organisation called Skills and Projects to send out a survey to all of our residents to find out how satisfied they are with our services.

The more people who return the survey, the better picture we can get of what we are doing and what we need to get better at so please take the time to fill it in.

Don’t worry if you have misplaced your copy, Skills and Projects will be sending out another copy of the questionnaire and another prepaid envelope over the next few days to those residents who have not yet responded.

We will be happy to accept forms even if you have missed out one or more questions because you don’t feel able to answer them.

If you have any questions about this you can contact staff at your local office or contact head office on 01454 411172 or email info@elimhousing.co.uk




Read Resident satisfaction…

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