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News Archive

Elim news archive


Welcome to the Elim News Archive. This page displays all past news articles in chronological order that have appeared on the Elim Housing Association home page. 

You can navigate to older articles by either scrolling down this page or by making use of the archive function on the right hand side. 



Elim news archive — articles for 2014

Christmas celebrations

Residents at Manor Gardens had a great Christmas party last week.

Staff, residents and volunteers made the event a great success helping out in all aspects from organising, creating invites, shopping, baking, cooking and cleaning up afterwards.

The Christmas raffle, which residents provided the gifts for, raised an amazing £150 with some prizes kept back for the Easter raffle as there were so many. 

Read Christmas celebrations…

Tremendous Trees

When Cathy, our Housing & Support Officer at Manor Gardens in Gloucester, went to get the Christmas tree out of the attic this year it finally fell apart after over 15 years of service.

One of the residents from Manor Gardens approached the Gloucester B&Q store who then kindly donated a tree to the scheme.

The new tree now has pride of place in the residents lounge.

Phoenix Place in Bristol have also been busy decorating a tree for display in St Mary Redcliffe church as part of Treefest 2014.

The purpose of Treefest is to raise money for local charities as well as celebrating diversity and excellence in the city.  You can find out more on the Treefest website.

The tree carried messages from staff and residents on the theme of hope, memories, wishes and dreams.

Read Tremendous Trees…

Have your say on gardening and cleaning services


From now until March 2015 Elim will be reviewing its gardening and cleaning services. This only applies to properties that have indoor and/or outdoor communal areas such as hallways, stairwells, gardens and patio areas.

We will be:

  • Finding out whether tenants are satisfied with their current gardeners and cleaners
  • Making sure all our contractors are working to the same standard
  • Finding the best way to regularly check that the services are being carried out to the quality we expect
  • Getting the best value for money

We are asking tenants who have indoor and/or outdoor communal areas to complete our Gardening and Cleaning Services Surveys. The links to these surveys can be found at the bottom of this article. These surveys are designed to find out how satisfied you are with these services; what you want from your gardeners and cleaners, and what you think we can do to improve these services in the future.

If you live in a property with a communal area, your communal gardening and cleaning services are generally paid for as part of your service charge. Therefore it is very important we get your feedback by filling out these surveys. The decisions we make about your gardening and cleaning services will be based on the results of these surveys.

Please follow this link to the Cleaning Services Survey

Please follow this link to the Gardening Services Survey

We ask that tenants complete the surveys before Friday 7th November 2014 to be included in the results.

We look forward to your feedback!

Read Have your say on gardening and cleaning services…

Forecastle residents raise £115 for Children In Need


The residents and staff of The Forecastle organised a bake sale for Children in Need on 14th November. 

The idea for the sale came from a resident of the project who suggested it would be positive for the project to raise money for charity and raise its profile in the local community. 

Residents baked cakes in advance of the sale with The Forecastle’s regular volunteer, Judith and donations of cakes were also received.  Posters were made and distributed by residents; the local church advertised the sale and a small advert went in the Thornbury Gazette. 

The sale was attended by residents, Elim staff, neighbours to the project and residents of Alveston. The sale was a success, raising a total of £115.41 for Children in Need.  Residents are now awaiting a certificate of achievement from Children in Need to be displayed in the project!

cake table 

Read Forecastle residents raise £115 for Children In Need…

#Housing Day


Housing Day is about sharing the social housing story with those outside of the sector.  This year the focus is on sharing the real stories of our residents to help dispel some of the myths that exist around social housing and its residents.

Below are some of the stories from our residents. We are inspired by our residents.  We hope you are too.

You can follow other stories or share yours using #housingday on social media.



June                  Richard                 Kate                    Chloe              Hannah       BYPA breakfast club



June* has overcome her isolation but helping others in her community - shopping, collecting prescriptions & cooking.

When June first moved in she didn’t know anyone and felt really isolated.  She has overcome this by spending her time helping out other residents.  She helps with shopping, collecting prescriptions, cooking meals when they are poorly and helping with our lunch club.

She has also recently helped planning the redecoration of the guest room and shopping for the things we needed.

Her neighbours say she is wonderful.  We think so too.



Richard* redecorated a guest room at a project in Gloucester to make it a nicer place for everyones visitors.

The guest room at this project hadn’t been decorated for 20 years.  Rick has taken on the decorating to make it a nicer and much more modern environment for everyone’s visitors.

Pictures of the guest room before and after redecoration



Kate* has shown great courage moving to specialist rehab to get out of sex work and address problems with drug use.

Kate came to us with multiple support needs.  She was a sex worker, had lost her children and was really struggling with drug dependency.  She was deeply troubled, unhappy and vulnerable.

We worked with her to keep her safe, provided support and helped her to engage with other agencies who could provide the specialist support she needed.

With support from another agency, Kate took the lifechanging decision to move out of our accommodation and into a specialist rehabilitation unit for sex workers.  Kate has shown great courage taking positive action to change her life for the better and break the cycle.



Chloe* did everything she could to get a new job after being made redundant.  It took 5 years but she didn’t give up & she’s now working again.

Chloe was made redundant.  She had no other income and had no choice but to claim working age benefits.  Chloe applied for many many vacancies but found she was often unsuccessful because of lack of experience for that particular role.

Determined to get back in to work, Chloe spent her time getting qualifications and volunteering with several organisations to learn new skills as well as helping out others in her community.

It took nearly 5 years but in the end Chloe’s persistence paid off.  After a successful probationary period she now has a permanent part time role which she really enjoys. 



Hannah* has battled to rebuild her life away from everything she knew, not knowing whether her children were still alive.

Hannah was married with 5 children, including a baby girl.  2 years ago her village was attacked.  Hannah’s husband and her baby girl were murdered, she was taken away from her home and brought to the UK against her will.

We met Hannah 11 months ago when she came to live with us.  She was understandably distraught from the trauma of her experiences and not knowing whether her other 4 children were alive. 

Despite all this Hannah found the strength to begin rebuilding her life. Her English is constantly improving and she is now learning to read and write for the first time.

She has remained amazingly strong throughout her journey so far and just yesterday was rewarded not only with the news that her children are alive, but she was also able to speak to them on the phone.

Everyone who has worked with Hannah has been astounded and inspired by her determination to rebuild her life and find her children.  We are all delighted by yesterdays news.


Great breakfast club in Bristol today

Residents in Bristol had 2 guest at their breakfast club earlier today.  PCSO Steve Fry talked about issues surrounding bullying, malicious communications and internet safety.

Tammy who works for Places for People as provides floating support as part of the BYPA contract, introduced herself to residents and explained a bit about the work she will do when they have moved into the community.  It was a great opportunity for residents to familiarise themselves with the services available after they move on.

It was a really positive meeting with lots of residents getting involved and asking questions.

PCSO Steve Fry & Tammy from PfP at breakfast club this morning




*We have changed the names of the residents whose stories we have included on this page.

Read #Housing Day…

Share your stories for #HousingDay



Wednesday 12th November will mark the second annual #HousingDay event. #HousingDay was started as a way to raise awareness of the importance of social housing. Last year focused on the good work that Housing Associations and Social Landlords do. However this year the focus has turned to tenants, raising awareness of what it’s like to be a social housing tenant in the UK today.

There has been a negative view of social housing tenants in the media over recent years; examples include TV programmes like ‘Benefits Street’, ‘Skint’ and ‘How to Get a Council House’.

Social housing tenants and people who work in housing know that these TV programmes do not represent the 4.1m people that live in social housing, each with their own story and their own circumstances.

This is why this year’s #HousingDay will be focusing on real tenants. We want to get rid of these myths of social housing tenants and replace them with inspirational stories. These stories could be of tenants achieving success, championing a cause in the community or raising a family.

If you have a story that you would like to share, you can tweet your story to @ElimHousing using #HousingDay.

Read Share your stories for #HousingDay…

You can now pay your rent over the phone


Paying your rent over the phone used to mean ringing Allpay, but now Elim Housing can take payments directly. Effective from August 2014, you can pay your rent by ringing our finance team on 01454 411172 and pressing option 5. You’ll get through to a member of the Elim team here at head office, just let us know how much you want to pay and provide us with your credit or debit card details.  We’ll give you an authorisation code while you’re still on the line followed by a printed receipt that will be posted to you.

When you pay your rent over the phone, your payment will go through immediately and will be logged here at head office.

Unfortunately we cannot credit tenant accounts over the phone. If you have agreed with one of our housing officers that an overpayment has been made on your rent, we will instead send you a check or refund you with a BACS payment.

Read You can now pay your rent over the phone…

Elim development unearths pieces of Bristol’s history



A 700-800 year old piece of pottery was among artefacts found in Elim’s Wade Street development site. Works began on the development of 19 new Elim homes in Wade Street this week, but not before Elim carried out an archaeological dig that unearthed a treasure trove of Bristol’s history. Ceramic artefacts included pieces of clay tobacco pipes, Somerset redware, Bristol glazed stoneware and local red earthenware.  Also among the discoveries were the well-preserved remains of 18th and 19th century buildings. This included the outline of 32 Wade Street, a terrace house built in around 1710, which was still identifiable by its cellar along with the old cobbled lane and pavement slabs just outside.

Elim has handed over the ceramic artefacts to Bristol Museum and art galleries. But the cobbled lane outside 32 Wade Street remains, perhaps to be discovered again in another few hundred years. In the meantime Elim residents will be using the land to create some new historical memories.

The Wade Street development will consist of five houses and fourteen flats, two of these will be shared ownership and the rest will provide affordable rents. Works are planned to be completed by September 2015. Watch this space!

Read Elim development unearths pieces of Bristol’s history…

You are invited

The next Resident Forum meeting will take place on Thursday 11th September at Elim's Head office. 

You can find out about the forum, including Terms of Reference and minutes of previous meetings on The Resident forum page.  The meeting agenda will also be avaliable on this page shortly.

If you would like to attend or have any questions please Contact us.


Read You are invited…

New homes in Congresbury


July 2014

These 8 houses in Congresbury are part of a S106 planning requirement for affordable housing, 4x2 bed, 3x3 bed and 1x4 bed, it is hoped these will be finished within the next 6 months. Charles Church/Persimmon are the developer on this site in North Somerset. Six of the houses will be for Social Rent and two will be for Shared Ownership (1x2 bed house, 1x3 bed house).

Completion of the properties will be phased between September 2014 and May 2015.

Bidding for the social rented properties will be via HomeChoice and applicants should have a local connection to North Somerset. For the Shared Ownership properties, these can be viewed via the Help to Buy South website.

For further information on any of the houses, please contact us




Read New homes in Congresbury…
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