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News Archive

Elim news archive

 

Welcome to the Elim News Archive. This page displays all past news articles in chronological order that have appeared on the Elim Housing Association home page. 

You can navigate to older articles by either scrolling down this page or by making use of the archive function on the right hand side. 

 

 

Elim news archive — articles for 2015

Dennis delighted with grand win

Bristol resident, Dennis Keogh, couldn’t believe his luck when he took a call telling him that he’d won £1,000 in Love2shop vouchers, simply for paying his housing rent by Direct Debit.

Father to three grown-up children, Dennis (66), who rents his property from Elim Housing Association, won the prize as part of the housing association’s participation in a new national campaign organised by Bacs Payment Schemes Limited (Bacs) – the not-for-profit organisation behind Direct Debit in the UK.

“I couldn’t believe it when I took the phone call telling me I’d won the prize”, said Mr Keogh. “I’ve always paid my rent by Direct Debit. As far as I’m concerned it’s the obvious choice. It’s very easy to set up and not having to worry about forgetting to pay rent is a huge relief. Winning the £1,000 prize, however, is the icing on the cake.  With Christmas coming up the timing just couldn’t be better.”

Mr Keogh was one of five tenants selected at random from across the 47 participating housing associations, local authorities and arms-length management organisations (ALMOs) to win the £1,000 prize.  Elim Housing residents already paying by Direct Debit, as well as those who switched to the payment method, were entered into the draw.

Bacs’ housing rents sector specialist, Dawneth Perry, said: “Many congratulations to Dennis on winning the £1,000 Love2shop vouchers.

“We are pleased to have had Elim Housing Association involved in this year’s campaign, which has been a huge success in driving take up of Direct Debit.  We would like to thank all the housing providers for participating so enthusiastically.”

Automated payments are cheaper to process than the likes of cash and cheque, while also helping to ensure housing rent is paid on time. But there are advantages for tenants, too; paying this way is convenient, simple and offers peace-of-mind that rent payments won’t be forgotten or missed, plus payments are protected by the Direct Debit Guarantee in the unlikely event of an error.

Chief Executive of Elim Housing Association, Alistair Allender, adds: “The Direct Debit payment campaign has been a significant focus of the financial inclusion work that our Housing Team has undertaken throughout the last year.

“Elim achieved a 19% increase in the number of residents paying their rent by Direct Debit by the end of campaign, and we are pleased that this represents real progress in supporting our residents to better manage their money and maximise their income using mainstream financial services.

“We were delighted to hear that that one of Elim’s residents was a winner of the prize draw, and hope that this good news will encourage other residents to think about any positive changes they can make to the way they manage their finances.  Our congratulations go to Dennis and his family, and we hope they enjoy using the prize vouchers over the festive period ahead.”

Read Dennis delighted with grand win…

Making an impact

Elim's vision is for everyone to have a place to call home and the skills they need to build their lives.  We work towards this every day by providing homes for families and single people at different stages of their lives, and through the delivery of support services and advice to a wide range of people.

The report explains some of the work that we have undertaken between April and September 2015 and demonstrates the difference that Elim's work has made to those who use our services and the communities that we work in.

We plan to update the report every 6 months, and each report will be shared on our website.

If you have any feedback, queries or comments about the report please contact Rachel Pinchin, Business Development & Partnerships Manager - r.pinchin@elimhousing.co.uk

 

Elim Impact Report April-September 2015.pdf [pdf] 686KB

Read Making an impact…

The final edition of Homelife

We have recently made the decision to stop producing our Homelife and Support Services Newsletter and replace it with e-mail newsletters sent every 2 months,

This decision has been taken as part of an internal review of communications with residents considering the results of the 2015 resident satisfaction survey, value for money and best use of resources.

The benefits of this include:

  • More frequent communication with residents

  • Easy links to the Elim and other websites so you have access to more information more quickly

  • Helping more residents get used to using the internet and email which is becoming increasingly important with the changes to welfare benefits and other services.

  • Saving of over £3000 each year along with over 40 hours of staff time.

  • More environmentally friendly

All residents are encouraged to sign up to receive the new Elim E-News so that you receive the latest updates and information from us.  You can do this quickly here.

We will be sharing more information about the help we can offer in finding free local internet access or support to get online in the final edition of Homelife which will be published in late November 2015. 

If you have any queries or comments about this please contact Rosalyn Smith on 01454 411172 ext 225 or email r.smith@elimhousing.co.uk

Read The final edition of Homelife…

Community Impact Week

Community Impact Week is all about highlighting the tremendous difference that housing associations make to neighbourhoods, and to the people that call them home.

Last week we launched the  Elim Impact Report April-September 2015.pdf [pdf] 686KB  which explains some of the work that Elim has undertaken so far this year and demonstrates the difference that our work has made to those who use our services and the communities that we work in.

Each day this week we will share a few more stories which help to demonstrate the work that we do everyday.

If you would like more information about any of our work, or are a resident or service user who would like to share your story with us, please email info@elimhousing.co.uk

 

Betty's story            New homes in Gloucester              Ruby's story                   Graham's story

 

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Betty's story

When Betty moved into Manor Gardens after suffering a stroke her mobility was limited so despite having a supportive family she needed additional help to live independently.  We were able to support Betty and her family to find a care provider who was able to visit several times a day.

When Betty started to struggle with her memory, we helped her family secure the medical assessment she needed.  This led to a diagnosis of dementia and Alzheimer’s disease which was difficult for Betty’s family to come to terms with.

Cathy, our Housing Officer, is a qualified dementia link worker and so was well placed to help make sure that Betty’s diagnosis didn’t lead to her becoming socially isolated.

To start with we helped secure funding for her to attend a day centre 2 days a week.  Despite being nervous on her first visit Betty enjoyed this so we started to look at other activities for her.

These include a weekly tea dance where Betty enjoys listening to the music, a weekly visit from a volunteer which often includes a game or 2 of Connect4 and another volunteer who is helping create a memory book with Betty. 

Betty continues to join in with other activities at Manor Gardens such as the lunch club and coffee mornings and remains an active part of her community.

 

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New homes in Gloucester

After redevelopment work earlier this year, Deakin House is now nearing the point that it will receive tenants!

The building was previously rented from us by another housing provider but at the end of their lease we decided that we would use it as an office base and to provide 5 single, self-contained, unfurnished flats.

The homes will be for people who no longer require the regular support of supported accommodation but are not yet ready for fully independent living. 

We will offer an intensive housing management service helping to make sure there tenancy gets started in the right way and helping them access any assistance required from other agencies if required.  We will encourage the new residents to develop their independent living skills with a view to moving on to a new home in the community in 6 to 12 months.

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Ruby's story

Ruby was referred to our Skills for Life by the Support Alliance floating support team and attended a course between July and September this year.

Ruby was enthusiastic about the course. She got fully involved bringing her own experiences to each session and making notes to help develop her knowledge despite struggling with pain as a result of a recent accident.   Being able to understand and demonstrate this boosted Ruby’s confidence enormously.

This was an amazing step forward for Ruby who shared that she had always been told by her mum that she didn’t have the capability to undertake academic learning and so had always actively avoided it.   Ruby now feels able to consider other courses she previously thought were beyond her capabilities. 

Debbie Evans, Employment Advisor for The Support Alliance, joined the last session to talk about other opportunities for training and employment and following a referral, Ruby is working with Debbie to work out her next steps.

We have been really pleased to see the positive changes in Ruby and are excited for her future!

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Graham's story

Graham’s health condition causes severe breathing difficulties and affects his day to day activities.  He moved into Ron Jones House when his health deteriorated as he felt it would be helpful to live in supported accommodation.

We worked with Graham to get him the priority he needed to be able to move to a flat in sheltered accommodation better suited to his needs.   Once he found his new home we helped him to settle into his new home.

As part of our usual follow up checks with those leaving our support services Graham told us “If it hadn't been for the support of the staff at Ron Jones House I wouldn't have been in a position to find myself in a very nice flat, I am grateful that the staff do a fantastic job.”

 

Read Community Impact Week…

Skills for Life Success

Ruby* was referred to our Skills for Life by the Support Alliance floating support team and attended a course between July and September this year.

Ruby was enthusiastic about the course. She got fully involved bringing her own experiences to each session and making notes to help develop her knowledge despite struggling with pain as a result of a recent accident.   Being able to understand and demonstrate this boosted Ruby’s confidence enormously.

This was an amazing step forward for Ruby who shared that she had always been told by her mum that she didn’t have the capability to undertake academic learning and so had always actively avoided it.   Ruby now feels able to consider other courses she previously thought were beyond her capabilities. 

Debbie Evans, Employment Advisor for The Support Alliance, joined the last session to talk about other opportunities for training and employment and following a referral, Ruby is working with Debbie to work out her next steps.

We have been really pleased to see the positive changes in Ruby and are excited for her future!

*We have changed our clients name to protect their identity.

 

Read Skills for Life Success…

Tell us what you think

As part of our commitment to delivering high quality services to all our customers we welcome your feedback to help us understand what we are doing well or where we could improve.  

To make it as easy as possible for you to share your feedback and for us to respond quickly and efficiently we have created a new Customer Feedback Policy and Procedure.

Our new policy and procedure say that we will:

  • Accept your feedback however it is given - phone, in person, in writing, online...
  • Make sure you have a single point of contact for any complaint you make.
  • Will agree appropriate timescales to respond to feedback with you.
  • Make sure that we learn from all the feedback we receive.

 

Find out more about our Customer Feedback Policy and Procedure.

Read Tell us what you think…

Planters at Philips House

These lovely new planters have been in place at Philips House in Bristol since the end of July.  Bristol City Council funded the planters through their Neighbourhood Partnership Wellbeing Fund following contact made by Philips House resident Maria.

Maria and another resident have agreed to take on care of these planters and we are currently looking to see if we might be able to fund a couple more.

Feedback from local residents has been great so far and we really think they brighten things up wonderfully.

 

 

 

Read Planters at Philips House…

Thinking about buying your own home?

Artists impression of Wade Court.

These 3 two-bed and 1 one-bed apartments at Wade Court, St Judes are due to be completed in November. Each property has its own parking space in a gated courtyard and secure video door entry. There is a fitted oven, hob and extractor hood in the kitchen. The bathroom includes a thermostatic over bath shower.

The homes are located in the heart of Bristol within easy reach of Cabot Circus and the City's wide range of shops, cafes, bars and restaurants, Wade Street offers contemporary city centre living.  The development has easy access to the M32, M4 and M5, with bus and mainline rail links providing access to destinations further afield.

Shared Ownership allows you to buy a share in a home, paying a low cost rent on the remaining share you do not purchase. It can often be an affordable alternative to renting or buying on the open market, and unlike purchasing on the open market, you don’t need to raise a deposit based on 100% value of the property, just for the share that you are purchasing.

The sale of the properties is being managed for us by Knightstone.

You can find all of the details, including who to contact with any queries and more about Shared Ownership, here: 

One bedroom property: http://www.knightstone.co.uk/find-a-home/property-details/274/wade-court-/

Two bedroom properties: http://www.knightstone.co.uk/find-a-home/property-details/257/wade-court-/

 

Read Thinking about buying your own home?…

Did you know you can pay your rent using your smart phone?

 

You can pay your rent using your smart phone by downloading the Allpay App. This is a great way of making sure you can always pay your rent on time, even if you can't get to a shop or are on holiday.

You can download the app from the iPhone App StoreGoogle Play or Windows Phone storeAlternatively you scan the QR codes below.

You will also need an Allpay card.  You can request this by emailing info@elimhousing.co.uk or speaking to your Housing Officer.

QR code to download the Allpay App for Android Use this QR code to download the App for an Android device.

QR Code to download the Allpay App for Apple Use this QR code to download the App for an Apple device.

 

Read Did you know you can pay your rent using your smart phone?…

Gardening & Cleaning services

 

We completed the review of the gardening and cleaning services in our general needs accommodation earlier this year. 

The aim of the review was to improve overall quality of the services based on resident expectations, quality and value for money.

As a result of the review we have appointed Centigen to carry out the gardening and cleaning services in all of our general needs accommodation.  Centigen are a subsidiary of Two Rivers Housing, a charity that provides homes for low-cost rent and helps to develop communities.  All of the surplus generated by Centigen is gifted to Two Rivers.

Centigen’s contract starts on 1st July but they have already started work on some of our sites and are bringing them up to a good standard as demonstrated in the pictures below of Leslie Green Court.

Before and after pictures of grounds maintenance at Leslie Green Court

Read Gardening & Cleaning services…
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