All residents who returned a repair satisfaction survey for a repair completed in September, October or November were entered into a prize draw to win £100 and the lucky winner was Mrs Rees from Bristol.
Mrs Rees, who only moved into her property in November, said that she was “stunned and very happy” to have won the draw adding “It’s very helpful and I’ll buy something for my flat.”
We send surveys to each household when we receive notification from our contractors that a day to day repair has been completed. The information collected helps us to make sure that our repairs service and the work our contractors do in our resident's homes is to the standard it should be. It also gives us the opportunity to address any individual concerns about the work done.
Asset and Investment manager, Tina Bird, who is responsible for overseeing the maintenance service said “As this feedback is so valuable to us we are keen to encourage as many people as possible to continue to let us know what they think of the service they have received. We will therefore be holding £50 prize draw every three months in 2017.”
Read Repair satisfaction prize draw winner announced!…