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Phoenix Place

Phoenix Place


Phoenix Place is a 55 bed hostel providing temporary housing and low level support to women in order to equip them with the skills needed for independent living. We accommodate 30 single women aged 16-64 in addition to 25 mothers with babies aged up to 18 months (on entry to the service). 


The support we provide

There are two separate services run at Phoenix Place:

  • 30 units of accommodation for single women with low support needs aged 16-64
  • 25 units of accommodation for mothers with babies who are under 18 months old when they move to Phoenix Place.

Phoenix Place supports women from diverse backgrounds and treats every resident as an individual when providing support.

The staff team at Phoenix Place provide tailored support to women, enabling them to build the necessary independent living skills and confidence to secure and maintain more independent living. 

Support is focussed on individual goals and aspirations for the future and staff are trained to deliver this with a psychological awareness to individual need.

Every resident is allocated a Supported Housing Officer who they will work with throughout their stay at Phoenix Place. 

Support meetings can be held as and when needed but on average they occur every 2 – 3 weeks.  This is flexible around the needs of the residents.  The Outcomes Star is a tool that is used for providing support at Phoenix Place.  Some of the areas that support may cover includes:-

  • Housing: Independent living skills & Move on options
  • Work, Training & Education: Meaningful activities including volunteering, job searching & CV writing.
  • Relationships: Starting and maintaining healthy relationships, improving family / peer relationships, recognising and ending damaging relationships.
  • Choices and behaviour: Making positive changes in behaviour patterns, addressing offending, drug and alcohol misuse, staying safe and anti social behaviour.
  • Health: mental & psychological wellbeing, physical and sexual health. Access to healthcare services.
  • Money management: Managing rent / bills / debt, budgeting and maximising income.
  • Self esteem, confidence and coping: Building self esteem and resilience, taking positive risks and building self reliance.

As well as one to one support there are groups held at Phoenix Place, for example a group is run by Redcliffe Childrens Centre for pregnant women and mothers and babies.

We aim to move people on and into more permanent or suitable accommodation within 9 months.


The accommodation

The 25 units for mothers and babies are broken down as follows;

  • 1 bedroom self-contained flat.
  • 1 self-contained studio flat
  • 1 unit in a 2 bed flat, ground floor.
  • 2 x 5 bedroom flats, 1 ground floor and 1 first floor.
  • 4 x 3 bedroom flats, 2 x1st floor and 2 x 2nd floor

30 units of accommodation for women including pregnant women are:

  • 2 bedsits
  • 8 x two bedroom flats
  • 2 x three bedroom flats
  • 1 x five bedroom flat
  • 1 x unit in a ground floor 2 bed flat sharing with a mother and baby

Each shared flat has its own kitchen, lounge area and bath and/or shower room.  Each kitchen has a cooker and fridge/freezer and a sofa/armchair in the lounge area. Bedrooms are all furnished with a single bed and wardrobe.  Bedding and kitchen equipment is not provided but support staff can help in finding funding to obtain this.

Other facilities provided are;

  • A staff team office and reception on the ground floor
  • 2 communal laundry rooms
  • A one to one room where support and other meetings can take place in a confidential setting.
  • Two good size resident lounges, one with cooking facilities to hold group work and other meetings and the other with a TV and internet access.
  • Phoenix Place food shop
  • Resident IT facilities and internet access
  • Large rear garden
  • Secure door entry system
  • Overnight security staff
  • Out of hours on – call service


Phoenix Place is a great place to live because...

Situated next to Redcliffe Church, Phoenix Place is centrally located and very convenient to all city centre facilities and transport networks.

Visitors are allowed.  Residents may have up to two visitors at a time (over 16 yrs) from 9.30am until midnight and 3 overnight stays per week by prior arrangement with staff. Visitors under 16yrs may visit between the hours of 9.30am – 5pm, Monday to Friday.

Limited free parking is available for residents and their visitors and there are also bike racks to enable bikes to be locked securely.

Phoenix Place has a food shop which residents have the opportunity to be trained and gain the skills to manage and run themselves.  Good quality food can be purchased for as little as 25 pence an item.

Opportunities to be involved in and improve how the project and wider organisation is run are provided in residents meetings and forums.  Co-production is encouraged.

As a low support provider staff are on site Monday to Friday, 9am-5pm.  A security company is employed overnight to ensure that the residents and the building are safe when staff are not on site.

Residents can access an out of hours on call service.

Strong working partnerships are in place with other support and service providers in Bristol.


How to apply

All referrals for Phoenix Place come via Bristol City Councils Housing Support Register (HSR).  Referrals can be made by Bristol City Councils Housing Advice Team and also from some other housing providers.  https://www.bristol.gov.uk/housing-support-register


Phoenix Place image


Phoenix Place, Pump Lane, Redcliffe, Bristol. BS1 6NW.  Phone 01179273844 Email phoenix@elimhousing.co.uk



Phoenix Place project




Delivery of food from Fare Shares Bristol for the Phoenix Place food shop.

Delivery of food from Fare Share Bristol for the Phoenix Place resident food shop.

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