What is rent?
Rent is the charge you pay to us so that you can live in your home. The rent we charge you will often depend on the type of tenancy that you have. Find out more about -Rent types [pdf] 13KB
How much rent do I have to pay?
The amount of rent you pay is set out at the beginning of your tenancy in your tenancy agreement.
You will also receive a rent change notice each year which sets out the charges you must pay for the year ahead.
How often do I have to pay rent?
How often you pay your rent is also set out in your tenancy agreement. General needs residents are likely to be charged each Monday for the week ahead and Intermediate or Market rent tenants are likely to be charged on the first day of each month for the month ahead.
Whenever your rent is due, you can pay it weekly, fortnightly, four weekly or calendar monthly. However, you must ensure that your rent is paid in advance and not in arrears. The only exception to this is Housing benefit as we know that Housing Benefit departments usually pay four weeks in arrears.
You can find out more about Housing and other benefits, including the introduction of Universal Credit and other changes, in our Money & Benefit advice section.
What are Service charges?
Depending on the type of home you live in your rent charge may also include Service charges. These are usually charged to residents of flats who use shared entrances or outside spaces. You can find out more about this aspect of your rent on our Service charges pages.
How can I pay my rent?
We offer a range of ways for you to pay your rent including Direct Debit, Card payments by phone and Allpay card.
Find out more about ways to Pay your rent.
We do not offer rent-free weeks.
Your rent statement
We will send you a rent statement every 3 months. Find out more about your rent statement [pdf] 279KB
I have more questions, who do I speak to?
If you have any questions about your rent you can Contact us and discuss this with your Housing Officer.