Specialist Housing Officer

Elim Housing Association is a provider of housing and specialist housing services in the West of England, Gloucestershire, Somerset and Devon. Our vision is ‘to meet housing need and deliver homes that change people’s lives’. Elim’s aim for its customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation.

Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully:

We are currently looking for a Specialist Housing Officer who will cover Gypsy and Traveller sites in Somerset and Devon as well as a more generic housing to support delivery across the team, including working with tenants in HMO’s and general needs accommodation.

Whilst experience of working with the GRT community is helpful, it is not essential to fulfil this role.

What you will be doing:

• Managing rent accounts and ensuring our residents access relevant means tested benefits and support wherever needed.
• Reletting tenancies and pitches ensuring void works are completed and re-letting is undertaken in a timely manner.
• Conducting regular estate and site inspections and acting on the findings within agreed timescales.
• Working in partnership with local providers to get the best outcomes for our residents.
• Working with residents and local authorities to resolve reports of anti-social behaviour.
• Deal effectively with complaints.
• Deal with any breaches of pitch licences in line with our procedures.

What you will need to be successful:

• Significant experience in a social housing or similar role
• Experience of arrears management, understanding of welfare benefits and promotion of income maximisation.
• Understanding of working with diverse communities.
• Experience of managing and developing respectful, productive and supportive relationships with residents, colleagues, managers and external agencies and stakeholders.
• A full driving licence, access to own transport and business use insurance

For full details please see the Job Profile.

Elim employees benefit from:

• 25 days annual holiday rising to 30 days.
• Company pension.
• Life Assurance.
• Annual bonus.
• Health cash plan, which includes discounts to a wide range of shops and services.

For full details on benefits see here