Stock Condition Survey

It is Elim’s intention to carry out a stock condition survey (SCS) of all our properties excluding those we manage for other organisations.  We are planning to commence this survey in September 2020, and it is anticipated that the survey will take about 3 months overall to carry out. What is a stock condition survey? A stock condition survey allows us to collect information relating to each property condition, and it's compliance with the Government’s Decent Home Standard. The survey will cover four main areas:

• Property condition survey: to assess the age and condition of the major elements of your home (such as kitchens and bathrooms), allowing us to estimate the renewal year for each item.
• Improving environmental sustainability & energy efficiency: to assess the energy efficiency of your home and evaluate potential areas to reduce the carbon footprint, examining any possible related improvements that will impact positively on the running costs of your home and the environment.
• Health and safety risk assessment: to highlight any potential risks to you and any visitors to your home. If we identify any major concerns, we will action these issues.
• Customer feedback: we will be asking our customers views on their homes and what they like and do not like about them, so we can prioritise important issues.

We will need to view all internal and external areas of your property, including any loft space. The survey also covers the building structure (roof, windows, doors), assessing any risk to health and safety, and noting energy efficiency. The survey does not cover any repairs items these should be reported in the normal way.

How long will the survey take?

A full survey takes up to one hour but only about 10-20 minutes in your home.

What will the surveyor bring with them?

The surveyor will arrive on site carrying a photo ID, ladder, and data recording device amongst other equipment.

Will I have to take time off work?

The surveyors will do their best to arrange an appointment time which is convenient for you. The surveyors can carry out the survey between 8am and 5pm. Please note that we are unable to make appointments on weekends or outside these hours.

Will the surveyor be able to tell me when any further works will be carried out?

The surveyor visiting you is engaged solely to carry out the SCS survey and will not be able to discuss the outcomes of the survey. We cannot confirm any major replacement until funding becomes available so we cannot give definite replacement dates during the survey. The information gathered during the survey will be entered into a database and used to identify future programmes of works. We will be publishing the proposed planned work for the following 5 years on the completion of the survey, we will then write to you when your property is due for renewal work, confirming your inclusion with details of what happens next.

I have special access requirements/ I do not want a survey:

Please contact us to discuss your requirements in more detail on 01454 411172. We are aware that some customers may not want their property inspected following the Coronavirus outbreak. We will be happy to discuss this with you. Please contact the maintenance team on 01454 411172 or email us on info@elimhousing.co.uk  

It is important for us to gain access to your property for the reasons highlighted above and to enable us to carry out the survey as quickly and avoid having to revisit. If we do not have this information, we cannot ensure items like kitchen and bathroom replacements are carried out.

We will be contacting each customer by letter during August to book an appointment in the Autumn, so that we can offer you a convenient appointment. Your cooperation is essential to enable this process to be undertaken successfully.