The 2019 Satisfaction report commenced on the 20th February 2019 and closed on the 15th March 2019. The overall response rate was 41% with 345 residents out of 835 completing the survey.
We want to make sure that great customer service is at the forefront of what we do, from your very first contact with us, through to your experience of living in our homes or support services. Whether it be reporting a maintenance issue, receiving a repair or paying your rent, we aim to make every contact with us a positive experience. We know there are ways in which we can continue to improve, and the feedback you provide through this survey, and other forms of contact with us is directly used to inform our progress each year.
This might include decisions around the way in which we invest in different buildings or changes to policies and procedures, such as our complaints procedure, to try and make our processes as clear as possible for our customers.
Thank you for taking the time to provide feedback and shape our service.
Read the full survey results here