Elim welcomes feedback from all its customers and other stakeholders. To provide feedback, you can use the form below. Alternatively, you can email us on info@elimhousing.co.uk, call us on 01454 411172 or speak to a colleague at any of our offices. Where a response is required, we will try to get back to you within 5 working days, or 2 working days if it is a complaint.

Complaints

We recognise that we will not always get everything right. We treat complaints as an opportunity to improve the service that we provide to our customers. A copy of our Complaints Policy and Procedure can be found here. The Housing Ombudsman is a public body, sponsored by the Government, that investigates complaints and resolves disputes involving the tenants and leaseholders of social landlords. They can be contacted by any of our customers at info@housing-ombudsman.org.uk or on 0300 1113000.

Each year we carry out a self-assessment of our complaint handling, as directed by the Ombudsman. A copy of this self-assessment can be viewed here.

You can read about our 2023 annual complaints review findings here. 

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