Our Customer Complaints Annual Review

We want to provide all Elim customers with the best possible service and we work hard to do this at all times. However, we know that there are occasions when we fail to meet the expectations of our customers and when that happens we recognise the importance of putting things right.

We have put together a summary of the complaints we have received in 2023 and the impact that they have had on our service. You can read this here: Customer Complaints Annual Review 2023/24