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Our Performance

Our Performance

Over the year ahead we are planning to publish much more information so that you can review our progress against key areas, including customer satisfaction with different parts of our service. We will also show you how we have made improvements to our service as a result of customer feedback  and will share our progress against the 2021 - 2022 business plan targets that have a direct impact on our customers.

We are committed to getting the basics right, and will always prioritise the delivery of good quality, safe and customer-focused services. 

 

 

Coming soon: Elim's Customer Oversight Group

Due to launch in September 2021, the aim of the Customer Oversight Group is to bring together a group of up to 12 residents from across Elim, and for this group to have a role in a number of different activities that will help develop the way Elim works and delivers services for all its customers. This is likely to involve:

  • Scrutiny of our performance information, including resident satisfaction results, health and safety data and our response to customer complaints.
  • The opportunity to monitor progress against important customer facing strategies and key parts of our business plan.
  • Reviews of new Policies or proposed changes to service delivery.

If you would like to find out more about the Customer Oversight Group, or to express your interest in joining please email info@elimhousing.co.uk

Find out how we are performing here:

Click on the drop down boxes below to find out more about how Elim is performing.

If there is any further information that you think we should be providing, or if you would like to learn more about the way we are delivering services, please send us a note using the feedback form here:  https://www.elimhousing.co.uk/resident-zone/complaints-feedback/

This section will be updated soon to share the action we have taken as a result of feedback or suggestions received from our customers. If you would like to share your views on how we can improve the service we provide, please email: info@elimhousing.co.uk

This section will be updated at quarterly intervals over the year ahead. This is where we will share news of our progress against key targets, such as the delivery of the Elim Customer Portal or the launch of the new Resident Scrutiny Group. We will also tell you if our progress has fallen behind schedule and provide an explanation for the delay.  

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