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Rent and Service Charges

Paying your rent is your most important responsibility as a tenant.

At the beginning of your tenancy with us, you will be asked how you would prefer to pay your rent. You can change your payment method at any time by contacting us on 01454 411172.

When you live in one of our homes we will always advise you to pay a little extra on top of your normal rent if you are able to. This will help you build up credit on your account that you can then use on a rainy day or if your circumstances change unexpectedly, so you have some money to help pay your rent.

Click the links below to find out more about paying your rent.

Did you know that you can pay your rent online with Allpay?

Click on the link to sign up, or download
the Allpay App.

Call 01454 411172 for more information.

There are various ways to pay your rent, including:

  • Ordering a payment card
  • Going to your nearest Pay Point location 
  • Paying with Allpay.
  • Paying with the Allpay app
  • Calling the Housing Team to make a payment on 01454 11172
  • Setting up a Direct Debit
  • Setting up a standing order

We will give you four weeks advanced notice of any changes to your rent.

If we change your rent, you are responsible for informing Housing Benefit or Universal Credit to ensure that they pay the correct amount towards your rent.

View our Guide to Service Charges here.

Your rent is one of the most important payments you will need to make but we appreciate that your circumstances can change. Please let us know if your circumstances change, the more we know the more we can help.

  • If you ever fall behind with your rent, don’t ignore it. We appreciate that it can be a difficult and stressful situation but telling us first can be the first step in the right direction. 
  • If you're struggling to pay your rent, call us on 01454 411172 straight away.
  • If you find that we are trying to call you about your rent, don’t worry. We’re calling to try and help you.

If you fall behind, we will look to make an arrangement with you so that you can begin to clear any arrears you have.

  • Have a think about how much you can afford to pay. We want to help you, but we don't want you to put any unneeded pressure on your finances. 

If you commit to paying more than you can, clearing your arrears will become more difficult for you.

We may offer you advice on the different external agencies you could visit, such as:

Please remember that if you fall behind with your rent don’t ignore it. If you do not contact us or respond to any of our letters, phone calls, emails, texts or home visits, we will take action to recover the money. This could result in you losing your home.

Our aim is to help you manage your rent account and make payments in a responsible manner.  As long as you keep in touch with us and let us know the problems you are having, we can help.

If you fall behind with rent, we will assess your circumstances and develop a repayment plan with you.

If you continue to fall behind we will take legal action against you.

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