We are pleased to announce that The LCB Group will be taking over the repairs and maintenance contract replacing our current provider A1 Maintenance. LCB will be covering all our properties with the exception of Birmingham and will commence providing this service from the 28th of April 2023.
LCB were appointed after winning the contract following a robust tender process which customers were invited to contribute to. The contract focusses on quality of the service provision.
Reporting of repairs
There are no changes to reporting of repairs, including out of hours reporting. Once a repair order has been issued to LCB they will contact you to make a convenient appointment. LCB may also ask you to provide a photograph via your phone of the item that needs repair so that they can ensure they have suitable parts/ materials to undertake the repair.
LCB engineers will always carry identification and wear LCB workwear appropriate to their trade.
If you have issues relating to damp, mould or condensation in your home, please tell us as soon as possible so we can help you.
These problems are often caused by too much moisture in your home, not enough ventilation for air to move around, or if your home or room is too cold. Other factors such as property leaks can also cause problems with damp, mould or condensation.
We will work with you to identify the main cause of damp, mould or condensation and help to fix it.
If you have any questions or concerns about damp, mould or condensation in your home, please get in touch with us on 01454 411172 or email us at email@example.com.
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